This page was created to help keep Wake Forest residents informed about issues, programs, and services that may affect them as City of Raleigh water customers.
Wake Forest & Raleigh Merger Overview
In July 2005 the Town of Wake Forest and the City of Raleigh merged their water and sewer systems. As a result of the merger, the City of Raleigh owns and operates the water and wastewater system that provides service to residents within the urban service area designated for the Town of Wake Forest. However, the Town has authority concerning when and where new water and sewer services can be extended to support growth and development within its planning and zoning jurisdiction, subject to conditions in the inter-local agreement.
In accordance with the regional utility plan, the City of Raleigh assumed sole responsibility for operating, maintaining, improving and expanding the water and wastewater collection system that serves the Town of Wake Forest. Since the merger, the two municipalities have worked together to refine a schedule of upgrades and improvements to Wake Forest’s water and sewer system.
Each month the City of Raleigh bills all water and sewer accounts formerly billed by the Town of Wake Forest. All other City of Raleigh water and sewer accounts – excluding the Town of Wake Forest service area – are billed every other month. Payments to the City of Raleigh should be mailed as specified on the City of Raleigh bill. However, Wake Forest residents may make water/sewer bill payments in person at the Wake Forest Town Hall, 301 S. Brooks St.
Permanent Water Conservation Measures
The Raleigh City Council unanimously voted during its regular May 1, 2012, meeting to eliminate the alternate-day outdoor watering requirement which was a part of the City’s permanent conservation measures. The action modified section 8-2175 of the City Water Conservation Ordinance to permit outdoor watering on any day of the week. The change went into effect immediately and applies to all City of Raleigh water customers, including those in nearby towns that merged their water and sewer systems with Raleigh. Those towns are Wake Forest, Garner, Rolesville, Knightdale, Wendell and Zebulon.
Water Conservation & Efficiency
The City of Raleigh has initiated several programs to help educate customers about the most water efficient technologies and to understand the City's mandatory conservation measures.
WaterSense Toilet Rebate Program
Stop flushing money down the toilet! Toilets can use up to 30 percent of indoor domestic water usage and older toilets can use up to seven gallons in just one flush! The City of Raleigh is offering WaterSense toilet rebates to ALL City of Raleigh water and sewer customers including customers in Wake Forest. Rebates up to $100, to cover the cost of each new toilet, will be given for replacing an old toilet with a new EPA WaterSense labeled toilet. Installation fees are not covered.
Automatic In-Ground Irrigation Systems
In May 2012 the Wake Forest Board of Commissioners agreed to allow the issuance of new permits for the construction of manual or automatic in-ground irrigation systems within the Town of Wake Forest. The decision overturned a ban enacted in 2008 that prohibited the connection of all manual or automatic in-ground irrigation systems to the City of Raleigh’s public potable water system.