Utilities Contact Information

As a division of the Town of Wake Forest, Wake Forest Power provides electric service to over 6,000 residential and commercial customers.

The City of Raleigh provides Water & Sewer service.

Contact information for the most common utility concerns is provided below. 

 

Wake Forest Power

Power Outage or Surge - 919-435-9478

Electric Service Issues - 919-435-9478 

Bill Payment Options - 919-435-9478

Billing Questions / High Bill Concerns - 919-435-9478 

Customer Service - 919-435-9478 

Disconnection Due to Non-Payment - 919-435-9478 

Street Light Outage or Concern - 919-435-9478

Load Management Switch Concern - 919-435-9574 

Other Area Electric Service Providers

Duke Energy Progress - 800-419-6356

Wake Electric - 800-474-6330

Water / Sewer

Billing Question / High Bill Concern - 919-996-3245 

Connect / Disconnect Service - 919-996-3245 

Disconnection due to non-payment - 919-996-3245 

Mark utility lines / Call before you dig - 811

Sewer backup or other issue - 919-996-2737 

Water leak / Pressure problem - 919-996-3245 

Water Quality issue - 919-996-2737 

Water service concerns / No Water - 919-996-3245

Natural Gas Service

Gas service is provided by Public Service Gas Company (PSNC). For more information visit their website at PSNC or call 877-776-2427.

 

Cable TV, Telephone & Internet Service

Utilities Contact Information
Nicole Press
Utility Accounts Supervisor
919-435-9468
Town Hall Hours of Operation

Monday-Friday
8 am-4 pm

Billing & Payments

Customer Service
919-435-9478

Emergencies & Outages

Wake Forest Power
919-435-9478

Duke Energy Progress
800-419-6356

Wake Electric
919-863-6499 or 800-743-3155

Water & Sewer

City of Raleigh Public Utilities
919-996-4540