Wake Forest Power

As a community-owned electric utility, Wake Forest Power provides exceptional customer service at the lowest reasonable cost.

Our Outage Management System (OMS) features Interactive Voice Response (IVR) - an automated phone system that utilizes one phone number to make reporting power outages and other issues easier.

Press 1 to report an outage.

Press 2 to make a payment.

Press 3 to start or stop service.

Press 4 to speak to someone in customer service or reconnect service

Press 5 to report a streetlight out.

Press 6 to discuss solar.

Press 7 to request an energy audit.

Press 8 if you would like the menu options repeated.

Find my electric provider

Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below:

• Pre-Pay Power electric service may be established by completing our Pre-Pay Power Application (Residential only)  or may be done in person at the Wake Forest Town Hall, 301 S. Brooks St. .

• Post paid electric service may be established by completing our Residential Utility Application or Business Utility Application online or in person at a computer kiosk in the lobby of the Wake Forest Town Hall, 301 S. Brooks St. To request assistance, speak to one of our friendly Customer Service Representatives.

• End Electric Service / Close Account
  
  
• Transfer Electric Service

View our complete menu of Utility Bill Payment Options, including:

• Wake Forest Pre-Pay Power

• Online Bill Pay 

• AutoPay

• Equal Payment Plan

The Town of Wake Forest provides Electric and Yard Waste services.

We also provide residential Garbage and Recycling services by contract with Republic Services.

The City of Raleigh provides Water & Sewer service. 

Other area electric service providers:

Duke Energy Progress - 800-419-6356

Wake Electric - 800-474-6330

Visit this page for complete contact information for the most common utility concerns.

Pre-Pay Power Application (Residential only)
Pay for electricity when you want, in the amounts you want. 

Residential Utility Application
Apply for residential utility service. There is no deposit required for sanitation only accounts. (PDF)

End Electric Service / Close Account 
Request to end your utility service.

Transfer Electric Service
Request to transfer your utility service within Wake Forest Power

Request an Extension on your Electric Bill
Receive additional time to pay your utility bill up to 4 times per calendar year. This is not an option for Wake Forest Pre Pay Power electricity accounts. 

Name Change (Change, Add or Remove)
Request to have the name on your utility account added removed or changed. 

Business Utility Application 
Apply for commercial utility service. 

Bank Draft Authorization Form 
Save time and money and avoid late fees by having your monthly utility payment automatically drafted from your checking or savings account. 

Equal Payment Plan Agreement 
Enroll in our Equal Payment Plan program and take the surprise out of your monthly utility bill. 

Landlord Agreement 

Area Light Services Application - Contact Chris Terrell at 919-435-9572 for a consultation and to apply for commercial and residential outdoor area lights.

To report power outages:

WF Power customers call 919-435-9478.

Duke Energy Progress customers call 800-419-6356

Wake Electric customers call 855-280-1147

To stay up to date with the latest information, join our email mailing list, follow us on social media, download our app, and/or sign up for phone and text alerts.

Social Media Platforms

• Facebook:  Wake Forest Power (@WakeForestPower)

• Twitter: Wake Forest Power (@WakeForestPower)

• Instagram: Wake Forest Power (@WakeForestPower)

To have a tree inspected that may be threatening your service or the Town's main electric lines, call 919-435-9573 or email Jennifer Gonzales to request a work order.

After tree crews remove trees and trim limbs around power lines, they chip the trees and limbs. To request mulch, complete and submit our Mulch Request Form.

For the repair of area, security and street lights, call 919-435-9573 or email Jennifer Gonzales.

For the new installation of an area or security light, view our Area Light Services Brochure or contact Nicole Press at 919-435-9468 for more information.

Before digging in the Town of Wake Forest, please contact the NC Carolina One Call Center at 1-800-632-4949. By calling this number, the NCOCC will dispatch any utilities that have lines in your area.

Learn about the operations of the Town of Wake Forest and related organizations during severe weather events. Announcements about town services during severe weather events are made on our Severe Weather Updates page, in town news releases, and on Facebook.

Underground services are installed at a cost of $275, up to 150 feet, for new or converted services.