Customer Service Central

Here's everything you need to know to Start or Stop Service.

Electric service cannot be established, transferred or terminated over the phone. Please complete the appropriate form below or visit us at Town Hall, 301 S. Brooks St.

• Residential electric service options comparison chart - Pre-Pay Power v. Post-Pay Power

• Residential Pre-Pay Power electric service may be established by completing our Pre-Pay Power Application (Residential only)  - Versión en español

• Residential Post-Pay power electric service may be established by completing our Residential Utility Application (Monthly bill option) - Versión en español

• Business Utility Application
  
  
• Transfer Electric Service
  
  
• End Electric Service / Close Account - Versión en español
  Electronic submission required completion to end residential pre-pay, post-pay and business accounts. Upon submission you will receive a confirmation email with the date/time you requested to end service. 

Use this interactive tool to determine which electric company services your Wake Forest address.

Pre-Pay Customers

• Pre-Pay Online

• Pre-Pay by phone - 919-435-9478

• Learn more

 
Post-Pay Customers - customers that receive a monthly electric bill

• Online Payment Portal 

• Pay By Phone - 919-435-9478 

• Learn more

• Request an Extension on your Electric Bill - Versión en español
  Receive additional time to pay your utility bill up to 4 times per calendar year. This is not an option for Wake Forest Pre Pay Power electricity accounts. 

• Pre-Pay Power Application (Residential only) - Versión en español
  Pay for electricity when you want, in the amounts you want. 

• Residential Utility Application - Versión en español
  Apply for residential utility service. There is no deposit required for sanitation only accounts. (PDF)

• End Electric Service / Close Account - Versión en español
  Electronic submission required completion to end residential pre-pay, post-pay and business accounts. Upon submission you will receive a confirmation email with the date/time you requested to end service. 
  
  
• Business Utility Application 
  Apply for commercial utility service. 
  
  
• Transfer Electric Service
  Request to transfer your utility service within Wake Forest Power

• Name Change (Change, Add or Remove)
  Request to have the name on your utility account added removed or changed. 

• Bank Draft Authorization Form 
  Save time and money and avoid late fees by having your monthly utility payment automatically drafted from your checking or savings account. 

• Equal Payment Plan Agreement 
  Enroll in our Equal Payment Plan program and take the surprise out of your monthly utility bill. 

• Landlord Agreement 
  Contact Nicole Press at 919-435-9468 for more information.

• Area Light Services Application
  Contact Chris Terrell at 919-435-9572 for a consultation and to apply for commercial and residential outdoor area lights.

Utility Bill Payment Options

• Post-Pay Online Portal - for customers that receive a monthly bill

• Pre-Pay Power

• Post-Pay By Phone - 919-435-9478 

• Pre-Pay By Phone - 919-435-9478

• AutoPay

• Equal Payment Plan

Also See

• E-Billing

• Customer Care Policy

• Guide to Your Electric Bill

• Billing & Rates

• Request Online Bill Pay Tutorial

Need Help Paying Your Utility Bill?

• H.O.PE.

• Project Share

• Customer's Guide to Wake Forest Power

• Report a Power Outage

• Pre-Pay Power

  • Pre-Pay Power Application (Residential only) - Versión en español

• Online Bill Pay

• Residential Utility Application - Versión en español

• Business Utility Application 

• Request an Extension on your Electric Bill - Versión en español

• End Electric Service / Close Account - Versión en español

• Transfer Electric Service

• Request Home Energy Audit

• Area Light Services Application 

• Name Change (Change, Add or Remove)

• Smart Thermostats

• Home Energy Audits

• Commercial Energy Audits

• Load Management

• Appliance Rebates

• Weatherization Assistance

• Energy Conservation Tips

• Winter Energy Savings Ideas

• Summer Energy Savings Ideas

• NC GreenPower

Start Solid Waste Service/Request Trash & Recycling Carts 
Use this form to Request Solid Waste Collection Service, Upgrade Your Recycling Cart, Order Extra Trash & Recycling Carts, and/or Report Damaged or Missing Carts

Request a Bulk Pickup
Use this form to schedule a bulk waste pickup. Bulk pickups are provided on Tuesdays by appointment only.  Bulk waste that is scheduled for collection before 2 p.m. on Monday will be picked up the following day (Tuesday). Continue to leave your items at the curb if not collected. It may take a few days to collect items during high volume weeks.

Request a Brush Pickup
Use this form to schedule a brush pickup. Appointments must be scheduled by 2 p.m. the day prior to collection. Collections will occur on your normal collection day. Brush collection requests are limited to 20 per service day to make sure we complete requests in a safe and timely manner. 

Report a Missed Trash/Recycling Collection
Use this form to report a missed trash and/or recycling collection. Missed collections reported after 5 p.m. the following business day will be collected on your next scheduled trash day.

Sign Up for Waste Wizard 
The Waste Wizard makes it easy for Wake Forest residents to stay informed about the Town’s trash, recycling and yard waste collection programs, including changes to their normal collection schedules. The Waste Wizard is an interactive tool that allows users to sign up for waste collection reminders and download collection schedules. The resource also allows users to type in key words related to disposable household materials and receive valuable disposal tips. From aluminum cans and phone books to popcorn bags and plastic beverage bottles, the search tool helps residents determine which items can be recycled and which ones should be thrown away. As a bonus, the Waste Wizard is provided as a function on the Town of Wake Forest app.

Solid Waste Billing

• Contact Us Online

• Utilities Contact Information

• Who to Call Directory

• Forms & Applications

• Feedback Form
  
  
  

   

• Wake Forest Water & Sewer

• City of Raleigh Public Utilities

• Pay Your Water Bill

• Watering Rules

• Severe Weather

• Severe Weather Updates

• Hurricane Preparedness

• Winter Weather Announcements

• Utilities Contact Information

• Report a Problem with SeeClickFix

• Wake Forest Power

• Town Departments

To stay up to date with the latest information, join our email mailing list, follow us on social media, download our app, and/or sign up for phone and text alerts. Additional information resources are provided below. 

• Customer Care Policy

• Customer's Guide to Wake Forest Power

• Fee Schedule

• Guide to Your Electric Bill

• Guide to Trash, Recycling & Yard Waste Service

• Town News

• Holiday Schedule

• E-News

• Communications

• Employment Opportunities

• Newcomer Information

• Utilities Contact Information

   

• Solicitud Prepago De Wake Forest Power (solo residencial)
  Paga la electricidad cuando quieras, en las cantidades que quieras.

• Solicitud De Utilidad Residencial
  Solcicte el servcio de electicidad residencial de facturación mensaual.

• Cancelar Su Servicio Eléctrico
  Se requiere completar el envío electrónico para finalizar las cuentas residenciales de prepago, pospago y comerciales. Tras el envío, recibirá un correo electrónico de confirmación con la fecha/hora en que solicitó finalizar el servicio.

• Solicitar Extension De Pago
  Reciba tiempo adicional para pagar su factura de servicios públicos hasta 4 veces por año calendario. Esta no es una opción para las cuentas de electricidad Wake Forest Pre Pay Power.