Wake Forest introduces Go Wake Forest web page

Beginning Tuesday, Oct. 1, the Town of Wake Forest will introduce a town-wide microtransit pilot program called “Go Wake Forest.” Microtransit is a ridesharing service that operates similarly to Uber and Lyft, connecting riders directly to destinations from their doorstep.

In anticipation of the October 1 launch, the Town has introduced a Go Wake Forest web page that provides comprehensive information about the new microtransit service.  Available at www.wakeforestnc.gov/transportation/go-wake-forest, the site includes a section of Frequently Asked Questions (and answers), along with a link to the online service district map. Prior to the launch of Go Wake Forest, the page will provide detailed instructions on how to use the service.

All residents and visitors within the Town of Wake Forest’s jurisdiction will be eligible to use the on-demand transit service. 

During the pilot phase of the microtransit service, Town officials will work to resolve any issues through rigorous testing and rider feedback. To offset any potential inconveniences, Wake Forest will offer the service to riders at no cost. The Town will also provide an online feedback form which will allow users to offer valuable input on how the new service can be improved.

“Our ultimate goal is to provide safe, reliable, and affordable transit to our residents, and rider input is essential for this to occur,” said Long Range Planning Manager Brad West.

Please note: The current Wake Forest Loop (WFL) Bus Service, operated by GoRaleigh, will be suspended during the microtransit pilot program. The Town is coordinating service suspension notice with GoRaleigh to include posted notices at Wake Forest Loop (WFL A & B) bus stops encouraging riders to utilize the new microtransit service. Service for the WRX Express route from Downtown Wake Forest to Triangle Town Center and Downtown Raleigh bus terminal will continue to operate with current service hours.

For more information, visit www.wakeforestnc.gov/transportation/go-wake-forest or email Long Range Planning Manager Brad West at [email protected].