Wake Forest to launch microtransit pilot program October 1

Beginning Tuesday, Oct. 1, the Town of Wake Forest will introduce a town-wide microtransit pilot program called “Go Wake Forest.”

Microtransit is a ridesharing transit service that operates similarly to Uber and Lyft, connecting riders directly to destinations from their doorstep.

Riders will be able to schedule rides through the official Go Wake Forest smartphone app, scheduled for release in late September 2024, and by calling a hotline number which will coincide with the app release.

Additional details, including operating schedules and a list of Frequently Asked Questions, will be posted on the Town website prior to launch.

During the pilot phase of the new microtransit service, Town officials will work to resolve any issues through rigorous testing and rider feedback. To offset any potential inconveniences, Wake Forest will offer the service to riders at no cost.

In addition, the Town will provide an online feedback form, which will allow users to offer valuable input on how the new service can be improved.

“Our ultimate goal is to provide safe, reliable, and affordable transit to our residents, and rider input is essential for this to occur,” said Long Range Planning Manager Brad West.

Please note: The current Wake Forest Loop (WFL) Bus Service, operated by GoRaleigh, will be suspended during the new microtransit pilot program. Service suspension notice is being coordinated with GoRaleigh and will include posted notices at Wake Forest Loop (WFL A & B) bus stops encouraging riders to utilize the new microtransit service. Service for the WRX Express route from Downtown Wake Forest to Triangle Town Center and Downtown Raleigh bus terminal will continue to operate with current service hours.

For more information, email Long Range Planning Manager Brad West at [email protected].