Wake Forest Power offers update on intermittent outages

Wake Forest Power officials believe they have determined the cause of the intermittent outages that have affected approximately 1,000 customers over the past two days.

Crews located and replaced a faulty switch which is believed to be the cause of these outages. On a positive note, no outages have been reported since the installment of the new switch.

Crews will continue to monitor the power lines looking for problem areas, and engineers will be onsite tomorrow to run further tests.

Contrary to several reports, our automated outage reporting system is working properly, and outage information has been effectively routed to on-call staff.

In addition, the outages were not “surges,” so in most cases the impact on household appliances should be minimal.

We are terribly sorry for the inconvenience and frustration our customers have experienced and will provide additional updates tomorrow.